Frequently Asked Questions
How do I reset my password?
Go to the login page, click “Forgot password?”, and follow the prompts. If you don’t receive a reset email, check your spam folder.
Why is my account still pending?
Some accounts require manual approval or payment verification. Check your email for further instructions or contact support.
How do I upgrade from Free to Premium?
Visit the
Memberships page and click “Get more info” under Premium. You’ll be guided through the signup and payment process.
Can I change my email or phone number?
Yes. Log in to your profile and go to “Account Settings” to update your contact info.
What if I want to delete my profile?
You can request deletion from your dashboard or email support. Once deleted, your data is permanently removed.
Still stuck?
Contact us directly at
support@mytown.ink and we’ll help you out within 24–48 hours.
