Password resets, pending accounts, login problems and profile updates.
MY.TOWN Support Centre
Help when you need it.
Find answers about your account, investor dashboard, wallet setup and connected MY.TOWN services.
Wallet setup, public addresses, ownership verification and dashboard access.
Guidance for MY.TOWN services, dashboards and connected platforms.
Frequently asked questions
Start with the common answers.
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Go to the login page, select “Forgot your password?” and follow the reset instructions. Check your spam or junk folder if the email does not arrive.
Some accounts require manual approval, identity checks or payment verification. Review your email for instructions or contact MY.TOWN Support if no action is shown.
Log in and check your account or profile settings. Where a field cannot be changed directly, contact Support from your registered email address.
Sign in with your registered MY.TOWN account and open the Investor Dashboard. Investor access and share information depend on the records associated with your verified profile.
MY.TOWN only needs your public Polygon or Ethereum-compatible wallet address beginning with 0x. Never send your private key or wallet recovery phrase.
MetaMask is available for supported phones and browsers. The Investor Dashboard provides links and guidance. Store your recovery phrase securely and never share it with MY.TOWN or anyone else.
Access may depend on your account status, current tier, trial status, payment status or platform-specific permissions. Sign out and back in, then contact Support if access still appears incorrect.
Send a deletion request from your registered email address to support@mytown.ink. Some company, transaction or legal records may need to be retained where required by law.
Contact support@mytown.ink. Normal support enquiries are generally handled within 24 to 48 business hours, depending on urgency and complexity.
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Include your registered email address, the page or platform involved, and any error message you received.