Effective Date: 18 October 2024
1. Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
Conditions for Returns:
- Item must be unused, in original condition, and in its original packaging.
- A proof of purchase or receipt is required to complete the return.
Non-returnable items:
- Perishable goods (e.g., food, flowers).
- Health and personal care products.
- Hazardous materials and flammable liquids or gases.
- Gift cards and downloadable products.
2. Refunds
Once your return is inspected, we will notify you of the approval or rejection via email. Approved refunds will be processed to the original payment method within [X] days.
Sale Items:
Only regular-priced items are refundable. Sale items are non-refundable.
3. Exchanges
Items will only be exchanged if defective or damaged. Contact us at support@mytown.ink to initiate an exchange request.
4. Late or Missing Refunds
- Check with your bank or card provider if your refund hasn’t appeared yet, as it may take a few days to reflect.
- Contact support@mytown.ink if further assistance is needed.
5. Shipping Returns
- Return shipping is at the customer’s expense and is non-refundable.
- Consider using a trackable shipping service or purchasing insurance for expensive items.
Return Address: 18 Main Service Road, Sedgefield, Western Cape, South Africa, 6573
