MY.MARKET Privacy Policy
Effective Date: 18 October 2024
This Privacy Policy outlines how MY.MARKET, a division of MY.TOWN, collects, uses, and protects your personal information in compliance with the Protection of Personal Information Act (POPIA).
1. Purpose of Data Collection
We collect personal information to provide you with seamless access to MY.MARKET services, facilitate orders, vendor interactions, and offer a personalized user experience.
2. Information We Collect
- Personal Data: Name, email address, contact details, shipping address.
- Transaction Data: Payment details and order history.
- Technical Data: IP address, browser type, cookies, and other tracking data.
3. How We Use Your Information
- To process orders and manage accounts.
- To enable payments and send order confirmations.
- To provide customer support and handle disputes.
- To improve our services through feedback and analytics.
- For marketing purposes (with your consent).
4. Consent and User Rights
- Consent: By using MY.MARKET, you consent to the collection and use of your information as described.
- Withdrawal of Consent: You may withdraw your consent for marketing communications at any time.
- Data Access & Correction: You can request access to your personal data and ask for corrections by contacting support@mytown.ink.
5. Data Sharing with Third Parties
- We share your data with third-party service providers (e.g., payment gateways, delivery partners) only to complete transactions or provide services.
- These providers are required to comply with POPIA and ensure your data is safe.
6. Data Security
We use industry-standard encryption and secure servers to protect your personal information from unauthorized access, alteration, and loss.
7. Data Retention
Your personal data will be retained for as long as necessary to provide services or as required by law. You can request the deletion of your data by contacting us.
8. International Data Transfers
When personal data is transferred outside South Africa, we ensure appropriate safeguards are in place to protect your information in compliance with POPIA.
9. Cookies and Tracking Technologies
We use cookies to enhance your experience. You can manage cookie settings in your browser and opt out of tracking if desired.
10. Children’s Privacy
MY.MARKET does not knowingly collect personal information from children under 18. If we discover such data, it will be deleted promptly.
11. Vendor Data Responsibilities
Vendors registered on MY.MARKET must comply with this privacy policy. MY.MARKET is not responsible for data misuse by vendors but will take action if any misuse is reported.
12. Contact Information and Complaints
If you have questions, concerns, or complaints regarding this policy or our data practices, please contact:
Email: support@mytown.ink
Complaints: You may also file a complaint with the Information Regulator of South Africa.
13. Updates to this Policy
We may update this policy from time to time. Significant changes will be communicated through email or platform notifications.
